Refund policy

Refund & Return Policy

Last Updated: August 11, 2026

At RestroPro, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.

1. Return Period

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unused and in its original condition

  • Be in the original packaging, where applicable

  • Include all original accessories, parts, and documentation

  • Be accompanied by proof of purchase

Returns requested after 30 days from delivery may not be accepted.

2. Items That Cannot Be Returned

Certain products may not be eligible for return, including:

  • Used or damaged items that are not defective

  • Items damaged after delivery due to misuse or improper handling

  • Products that are missing parts or accessories

  • Personalized or customized products

  • Gift cards

  • Digital products or downloadable items

  • Items specifically identified as non-returnable on the product page

If you are unsure whether your item is eligible for return, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging when applicable

After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution.

4. How to Request a Return

To request a return, contact our customer support team at:

support@restropro.net

Please include your order number and the reason for the return.

Do not send an item back before receiving return instructions from our support team.

5. Return Shipping

Unless the item is defective, damaged upon arrival, or incorrectly shipped by us, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part or a defective product, we will provide appropriate instructions regarding return shipping.

Original shipping charges are generally non-refundable unless the return is due to our error, a defective product, or another situation where a refund is required by applicable law.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

7. Partial Refunds

In certain circumstances, only a partial refund may be issued, such as when an eligible item is returned with missing parts, accessories, packaging, or shows signs of use or damage that were not present when shipped.

8. Exchanges

We may offer exchanges for defective, damaged, or incorrectly shipped items, subject to product availability.

If the requested replacement is unavailable, we may provide a refund or another appropriate solution.

9. Refused or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete shipping address provided by the customer, refusal of delivery, or failure to accept delivery, additional shipping charges may apply before the order can be reshipped.

If the order is refunded instead, the refundable amount may be reduced by applicable shipping or handling costs where permitted by law.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

We will do our best to accommodate cancellation requests, but an order may not be cancellable once it has been processed or shipped.

11. Important Notice

Return eligibility may vary depending on the product, applicable law, and circumstances of the return.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.

12. Contact Us

If you have any questions about our Refund & Return Policy or need help with a return, please contact us:

RestroPro
Email: support@restropro.net

We're happy to help with your order and make the return process as straightforward as possible.

RestroPro — Practical Products for Better Kitchens.